Help/ FAQs

  1. I don't seem to be receiving the Two's Company emails
  2. How does this site work? What's free and what's not?
  3. I've forgotten my password
  4. I'm having problems logging in, or I am logged in but can't seem to add comments.
  5. Are you being harassed or abused by someone on this site?
  6. I've had enough and I want to talk to the administrator of this site.

 

I don't seem to be receiving the Two's Company - Professional Australian Introduction Agency emails

Two's Company - Professional Australian Introduction Agency members and staff rely on email in order to correspond and contact you. For this reason it is essential you keep your email account up-to-date and active at all times.
 
Some free "Web based" email services such as Yahoo and Hotmail have junk mail filters on them. These are designed to filter out the nasty Spam and junk mail that can invade your email address. These filters can often also put Two's Company - Professional Australian Introduction Agency correspondence into your junk mail box.
To stop this from happening follow the instructions below:
 
Click here for Instructions for Yahoo
Click here for Instructions for other email programmes
 

 
Instructions for Hotmail
 
Hotmail users will need to check their "Junk E Mail" folder
You will need to add the team@Two's Company - Professional Australian Introduction Agency email address to your "Safe List". To do this follow the steps below.
  1. Log into your hotmail account
  2. Click on Contacts
  3. Click on Safe List on the left
  4. Type in Two's Company - Professional Australian Introduction Agency
  5. Click Add
 

 
Yahoo
 
Firstly check in your "BULK" folder for any Two's Company - Professional Australian Introduction Agency emails.
  1. Log into your Yahoo account
  2. Click on Addresses then Add Contact
  3. In the Name and Nickname fields type in Two's Company - Professional Australian Introduction Agency
  4. In the Email field type in @twoscompany.com.au
  5. Click save then done
 

 
Most Other Email Clients
 
The basic concepts is to add the "Two's Company - Professional Australian Introduction Agency" as an email address in your contact list or address book. Once your email programme lists Two's Company - Professional Australian Introduction Agency as a genuine contact you shouldn't have too many problems receiving the emails. It pays to look in your junk mail folder often in case you have missed any correspondence from us.
 

 

How does this site work? What's free and what's not?

The Two's Company - Professional Australian Introduction Agency website is a dating and friends website
We provide various features, some are offered to you for free while others require paid membership.
 
Registration and our Online dating is Free and offers the following benefits:
  • Unlimited messages and emails to other Online Members.
  • Upload your photo and maintain your own personal profile.
  • Thousands of people can view your profile and contact you directly.
  • Search for interesting people & read their profiles. (contact can then be initiated by simply upgrading to "Paid Member" status.
Click here to see what is available to paid members or if you wish to upgrade now to become a Paid member.
 

 

I've forgotten my password

If you have forgotten your password then simply click on this link. You will be asked for your username and email address, (make sure you put in exactly the same username as you normally use (capitalization matters) and enter the exact email address that you used to sign up with. Your details will then be automatically sent to that email address as long as it matches whats on our records. This helps to protect your security.
 
If you have lost your username and/or can't remember which email address you used you will have to register again. If you were a paid member go to your "My Profile" area and click on the contact support link.
 

 

I'm having problems logging in and/or can't post

It is important to understand that in this day and age, different computers, bowsers, internet connections and browser settings all can contribute to problems using Two's Company - Professional Australian Introduction Agency
It's a process of elimination, certainly if you ask us for help we will need as much detail as possible.
Note: Browser is a term used to describe the program you use to "surf the web" e.g. Interent Explorer or Firefox
 
Have you tried the "Problems logging in" page? If not please click here
Are you typing in your details correctly?
Firstly check you are typing your username and password EXACTLY as they appeared on the email from Two's Company - Professional Australian Introduction Agency (capitalization matters). The most common mistake is people not being exact as to what they type in. On computers if you leave out a "." or "/" or type "g" instead of "G", things just wont work.
Lost your username and password?
If your not sure of your username and password then click the "Forgot password" link in the middle of the homepage. You will be asked for your username and email address, (make sure you put in exactly the same username as you normally use (capitalization matters) and enter the exact email address that you used to sign up with. Your details will then be automatically sent to that email address as long as it matches whats on our records.
 
Are you an AOL user?
AOL users have been known to have extra hassles logging in due to the way AOL interent works.
 
Cookie problems?
 
Check your cookie settings, if you are using Internet Explorer, go to "Internet Options" by clicking "Tools" in the main menu, and click the "Privacy" tab across the top. The slider must be set to "Medium High" or lower. If it says "Custom", click the "Default" button to reset the slider.
 
 
Sometimes users will have trouble logging in or they appear logged in but can't post in the discussion board. This quite often is no fault of the Two's Company - Professional Australian Introduction Agency website but may be related to your browsers "cookies".
 
Try using our "Problems signing in" page.
 
 
 
 
 
Are you using Dial-up or Broadband
Dial up connections will sometimes drop-out while you are typing a long story or information into this site, nothing we can do about this one unfortunately except suggest you upgrade to broadband. You may just have to keep using the "Problems logging in" page.
 
Need more help?
Report your problem to Two's Company - Professional Australian Introduction Agency, we will look at it and will try to fix the problem. We want to make this site easier to use. Click here to submit details. It may take up to 7 days or so for us to address issues.
 
Try this if you think it's your browser
You might want to download a new FREE browser. There is a free browser which is very good, called Firefox. Go to http://www.mozilla.com/firefox/
Its a free download.
 
All else has failed?
You might need to speak to a computer guy to find out if anything is wrong with your browser, computer, internet connection or internet settings.
 

 

Do you believe you are being slandered or can you see abuse?

What to do: - It will be reviewed and dealt with
  • Report it via the "report as advertising or abuse" link.
  • To add someone to your "ignore list" just click the "add to my ignore list" link at the top of an email or wink they have sent you.
  • Don't be tempted to respond, just ignore them.
 
What not to do: - This will get you deactivated too.
  • Respond with a harsh rebuke
  • Complain about the lack of monitoring on this site
 
In order for the administrators to see clearly who is the trouble maker, stay out of any arguments. If it becomes a 2 sided abuse session then both parties will be de-activated no questions asked. Don't be tempted to let your reaction become worse than the original attack!